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Privacy Policy & Terms

Your privacy, data protection, and service terms

Last Updated: May 2026

At Dog Business UK, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our fitness services.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, and phone number
  • Fitness goals and health information
  • Booking and class registration details
  • Payment information (processed securely through third-party providers)
  • Communication preferences and correspondence with us

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website or source that brought you to our site

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our fitness services
  • To process and manage your bookings and class registrations
  • To communicate with you about sessions, appointments, and updates
  • To personalize your training experience and programmes
  • To send promotional materials and special offers (with your consent)
  • To comply with legal obligations and professional standards
  • To detect, prevent, and address technical issues or fraudulent activity
  • To analyze website usage and improve our online presence

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website and delivering services (e.g., payment processors, booking systems)
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In connection with any merger, sale, or transfer of our business assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data encryption for sensitive information
  • Regular security assessments and updates
  • Restricted access to personal data on a need-to-know basis
  • Secure storage of physical and digital records

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights Under GDPR

If you are a resident of the UK or European Economic Area, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you
  • Right to Rectification: You can request correction of inaccurate or incomplete data
  • Right to Erasure: You can request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: You can request that we limit how we use your data
  • Right to Data Portability: You can request to receive your data in a structured format
  • Right to Object: You can object to certain types of processing, including marketing communications
  • Right to Withdraw Consent: You can withdraw your consent at any time where we rely on consent

To exercise any of these rights, please contact us at [email protected]

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and performance
  • Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Fitness and training records are retained in accordance with industry guidelines and professional best practices.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Business Name: Dog Business UK

Email: [email protected]

Location: Knowsley Street, Cheetham Hill, Manchester, M8 8HQ, United Kingdom (Located at Made Running Gym)

We are committed to resolving any concerns you may have about your privacy and will respond to your inquiry within 30 days.

Terms of Service

Please read these terms carefully before using our services

1. Acceptance of Terms

By accessing and using the services provided by Dog Business UK ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services or website.

These terms apply to all visitors, users, and clients who access or use our fitness training services, whether in person or through our website.

2. Services Provided

Dog Business UK offers a range of fitness training services and programmes. Our services include but are not limited to:

  • 1-2-1 Personal Training sessions
  • Group HIIT and running classes
  • Bootcamp training programmes
  • Weight Management programmes
  • Community fitness events
  • Running sessions with Made Running

All services are provided by qualified and insured professionals. We reserve the right to refuse service to any client if we determine that training is not suitable or safe.

3. Booking and Classes

Class Booking

Classes can be booked through our website or WhatsApp community. All bookings are subject to availability and confirmation from Dog Business.

Cancellation Policy

  • 24+ hours notice: Ability to reschedule without penalty
  • Less than 24 hours notice: May forfeit your booking
  • No-shows: May result in future booking restrictions

Late Arrivals

If you arrive more than 10 minutes late, we reserve the right to deny entry to the session. Please arrive on time to ensure you get the full benefit of your training.

4. Payment Terms

Payment is required at the time of booking or as agreed with Dog Business. We accept the following payment methods:

  • Credit and debit cards
  • Bank transfers
  • Cash

All prices are subject to change without prior notice. Outstanding balances must be paid in full before future sessions can be booked.

5. Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete health information
  • Disclose all medical conditions and medications
  • Follow all pre-session and post-session instructions
  • Arrive on time for scheduled sessions
  • Conduct yourself respectfully toward trainers and other clients
  • Report any injuries or concerns immediately
  • Warm up properly before training
  • Use equipment correctly and safely

6. Training Disclaimers and Risks

All fitness training carries inherent risks. While we take every precaution to ensure your safety, you acknowledge and accept that:

  • Results may vary from person to person
  • No specific fitness outcome or result is guaranteed
  • Temporary muscle soreness and fatigue may occur
  • Injury is possible if exercises are performed incorrectly
  • Some programmes require multiple sessions for optimal results
  • Transformation photos shown are examples and do not guarantee your results

By proceeding with training, you confirm that you have received adequate information, understand the risks, and are cleared for physical activity.

7. Limitation of Liability

To the fullest extent permitted by law, Dog Business UK shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of income or business resulting from training
  • Injuries arising from failure to follow instructions or warm up
  • Pre-existing medical conditions not disclosed to trainers
  • Damage to personal belongings brought to sessions

Our total liability for any claim shall not exceed the amount paid for the specific service in question. We maintain public liability insurance as required by law.

8. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Dog Business UK and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written permission.

9. Photography and Marketing

We may take photos and videos during sessions for training records and marketing purposes. Your explicit consent will be requested before any images are used publicly. You have the right to:

  • Refuse to have photos or videos taken
  • Withdraw consent for use of your images at any time
  • Request removal of your images from our marketing materials

10. Changes to Terms of Service

We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

11. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.